Job Description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary:

Drives a Customer First culture within a full-service district with ability to grow and retain business, talent and financial outcomes. Responsible for the growth and profitability of the district by driving service revenue and sale partnerships for local and national accounts within their region. Average annual revenue of 5.5 million with an expected margin target of 45%.

Models STERIS values and demonstrates ability to drive innovative thinking and continuous improvement. Acts as a talent champion in attracting, developing and engaging teams to build customer trust, achieve financial and operational targets while effectively navigating change. Works cross- functionally with IPT, Surgical, Life Sciences, Mobile SPD, IMS and Consumable business to help drive cohesive customer solutions and support company growth. Ensures compliance with safety protocols and anticipates & manages risk. Effectively deploys STERIS resources in the best interests of our Customers, employees and shareholders.

This position will service Customers in NY, PA and NJ. 

This is a remote based Customer facing position. To support and service our Customers in this assigned territory, candidates must be based out of one of the following states: NY, PA or NJ

What you'll do as an Area Service Manager:

Customer Focus (50%):

• Assumes primary ownership for Customer Satisfaction, retention and revenue attainment for their district.
• Builds strong Customer relationships and represents Service in critical Customer meetings, sales opportunities, and escalated issue resolution that requires leadership intervention. Acts as a model for these skill for their team.
• Develops high performing partnership with STERIS sales/service teams to provide cohesive service solutions and maximize the STERIS "Share of Wallet" for local and national accounts within area of responsibility.
• Models and owns development of  “Customer First” program outcomes and designs district-specific Customer engagement initiatives locally as needed.
• Implements protocols and procedures as required ensuring cost effective delivery of service quality.
• Implements coordinated strategies with internal partners to align customer needs and business strategy with the right resources and the right time, and prepare for future work (skills, experience). 
• Owns talent/resource forecasting and management to ensure Customer business expectations and financial objectives are met. 

Growth & Continuous Improvement (50%):

• Deliver targeted financial performance for the district including full profit & loss responsibility, risk management for all district related activity
• Partners with business unit controller and AVP to develop associated costs, forecasted revenue and projected top/bottom line for district, including inventory, employee and other operational expenses, and costs/impacts of new programs and Customer/corporate/compliance requirements (safety, training, Monitors and manages employee performance to develop a high-performance team).  
• Ensures training and coaching is provided to meet Customer needs; provides regular feedback, coaching and timely performance discussions. 
• Acts as a liaison between company and the field to be a conduit for positive and constructive feedback and enhance employee engagement & retention.
• Consistently sets expectations of performance for district and region, which includes frequent communication of milestones regulatory.
• Analyzes and forecasts labor and skill requirements in alignment with Customer and budget objectives.
• Assess ROI of alternative resources/methods to meet Customer, operational and talent needs.
• Assumes responsibility for understanding risk, compliance, safety and audit requirements within STERIS and where required by Customer agreements. Enforces standards, codes and procedures (FLEET, Maintenance, Workplace safety) and ensures STERIS is represented in safe professional manner at Customer sites.
  

The Experience, Skills and Abilities Needed:

Required:

• Bachelor’s degree and 6 years of relevant work experience, including 2 years leading teams. In lieu of degree, must have 14 years relevant work experience, including relevant leadership experience. Previous Military leadership roles will be considered. 
• Experience in resource planning, managing employee performance, and basic P&L/budget reporting.
• Strong written and verbal communication skills. 
• Valid driver’s license.
• Basic to intermediate skills (Word, Excel, Outlook, intranet) and ability to navigate multiple systems and create/distribute reports.

Preferred:

• Experience (managing virtually) leading field teams or equivalent/progressive experience in STERIS Field Service or other relevant field leadership in comparable industry. 
• 4+ years of field service leadership roles. 
• Continuous Improvement training or proven results.
• Strong business acumen, and related experience in managing budget/cost planning and managing performance processes. 

What STERIS offers:

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Market Competitive Pay 
• 3 weeks vacation and (12) added holidays
• Excellent Healthcare, Dental and Vision Benefits
• Cell phone stipend
• Company laptop
• Long/Short Term disability coverage 
• Retirement plan with company match
• Excellent opportunities for advancement and stable long-term career

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Pay rate for this opportunity is $105,400 - 136,400. This position is eligible for bonus participation. 

Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio.  Click here for a complete list of benefits:  STERIS Benefits

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Job Tags

Remote job, Holiday work, Temporary work, For contractors, Work experience placement, Local area,

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