Job Description

Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Essential Functions:
Provides excellent customer service in-person, over the phone, and during high-stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications:
High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
Knowledge of clerical procedures and ability to organize files and records
Excellent customer service skills, providing courteous and prompt assistance
Accurate cash handling and cashiering abilities
Strong multitasking skills with attention to detail
Flexibility in scheduling, including weekends and holidays
Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds
PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

Job Tags

Holiday work,

Similar Jobs

Middle Child Clubhouse

Breakfast and Lunch Line Cook Job at Middle Child Clubhouse

...Job Details Middle Child is looking for an awesome Part-Time Breakfast and Lunch Line Cook cook, with a mix of prep and line responsibilities. Daytime hours. No late nights! Great environment. The approximate hours are 6:30 am - 4 pm. Weekends are a must. No assholes...

thevetrecruiter.com

Associate Veterinarian - Oakley, CA - #5557 Job at thevetrecruiter.com

...ll quickly discover that you're well supported by world-class medicine, technology, facilities, and a talented team. You'll be empowered... ...Ophthalmology, dermatology, cardiology, soft tissue surgery, alternative medicine, diabetic care, EKG, tonopen, digital radiology, and...

McDonald's

Shift Manager 2025 Updated Job at McDonald's

The Hendel Organization is a network of McDonalds restaurants owned and operated by Paul Hendel, primarily operated within the NY City... ...owned and operated by an independent franchisee, not McDonalds Corporation or McDonalds USA, LLC. This means the independent franchisee,...

Diversified Transfer and Storage, Inc.

Class A Local, Regional, OTR Drivers Wanted Job Job at Diversified Transfer and Storage, Inc.

Class A Local, Regional, OTR Drivers Wanted JobDiversified Transfer & Storage is currently... ...need to be successful. DTS has both full and part time positions, including regional runs if... ...you offer (Very important so we can help you find the right candidate)Local:Health...

Garney Construction

Salaried Recruiter Job at Garney Construction

...environmental roles? Are you excited about the growing water & wastewater treatment industry? If so, then this Water & Wastewater Treatment Recruiter role is for you! As a Salary Recruiter in Englewood, CO at Garney Construction you will play a key part in building our...

CSR / Receptionist Job at PetVet Care Centers, Clarksville, TN

ZE5JaTlzRm4xbFViVTJCa01kWnJ1MFNyZGc9PQ==