Customer Retention Specialist Job at CallOnDoc.com, Dallas, TX

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  • CallOnDoc.com
  • Dallas, TX

Job Description

Customer Retention Specialist (Telemedicine Company)

Position Overview

CallonDoc is hiring a proactive Customer Retention Specialist to reduce churn, increase repeat usage, and deepen patient loyalty. You will be instrumental in improving lifetime value (LTV) through thoughtful, data-driven lifecycle engagement.

Key Responsibilities

  • Develop and execute lifecycle marketing campaigns (email, SMS, in-app).
  • Analyze churn behavior and segment data to drive targeted engagement.
  • Create loyalty programs, win-back sequences, and reactivation flows.
  • Monitor retention KPIs and deliver regular performance reports.
  • Partner with product, marketing, and support teams to improve retention touchpoints.

Required Skills & Qualifications

  • 2–4 years of experience in retention marketing or lifecycle marketing.
  • Familiarity with tools like Klaviyo, Iterable, Braze, or similar platforms.
  • Strong analytical skills and a test-and-learn mindset.
  • Excellent communication and project management abilities.
  • Experience in healthcare or tech is a plus
  • Must be US Based

Required To Apply: Follow link to application and screening questions.

Why Join Us?

In this role, you won’t just reduce churn—you’ll help patients stay connected to the care they need. Your work directly improves lives and supports our mission of delivering consistent, accessible telehealth. You’ll have the opportunity to grow into a leadership position as we scale retention operations.

Salary: $15-$20/hour

Benefits

  • Competitive compensation (salary TBD)
  • Health insurance
  • 401(k) plan with company match
  • Generous PTO and paid holidays
  • Retention and marketing tech stack included

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Job Tags

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