Job Description

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.

We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. 

Why Planet Fitness?

Each of our employees receive: 

• Complimentary Black Card Membership 
• Company Facilitated Training 
• Advancement Opportunities 
• Rewards and Recognition Programs 

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service. 
• Handle all front desk related activities including: 
• Answer phones in a friendly manner and assist callers with a variety of questions. 
• Check members into the system. 
• New member sign-up. 
• Take prospective members on tours. 
• Facilitate needed updates to member’s accounts. 
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. 
• Assist in maintaining the neatness and cleanliness of the club. 

Qualifications/Requirements

• Customer service background preferred. 
• Basic computer proficiency. 
• A passion for fitness and health. 
• Upbeat and positive attitude! 
• Punctuality and reliability is a must. 
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. 
• Strong listener with the ability to empathize and problem solve. 
• Demonstrate diplomacy in all interactions while using appropriate behavior and language. 
• High School diploma/GED equivalent required. 
• Must be 18 years of age or older. 

Physical Demands

• Continual standing and walking during shift. 
• Continual talking in person or on the phone during shift. 
• Must be able to occasionally lift up to 50 lbs. 
• Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club. 
• Will occasionally encounter cleaning chemicals during shift. 

Pay & Benefits

• Potential of up to three raises per year 
• Great career advancement opportunities 
• Insurance benefits for full time staff 
• 401k benefits based upon eligibility 

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