We are currently hiring a Business Office Manager (BOM) to join our leadership team. This essential role is at the heart of our community, overseeing both financial operations and key people functions. The BOM works closely with residents, families, and associates to ensure smooth daily operations and meaningful relationships. Responsibilities: Participate in resident Round Table meetings to stay informed on community census (move-ins, move-outs, transfers, and resident passings) Report census changes to the Community Accounting team Process and deposit resident rent payments daily; manage ACH payment processing Collect and submit ancillary charges (e.g., salon, dining, concierge services) Coordinate with government agencies regarding rent billing, when applicable Issue rent increase notices and ensure timely distribution Review and finalize resident billing statements, including for discharges and passings Respond to residents and legal representatives (e.g., Power of Attorney) regarding billing inquiries May supervise front desk staff (if under 2 FTEs); responsible for interviewing, training, performance evaluation, and scheduling Run and analyze key payroll reports (e.g., variance, overtime, birthday/anniversary) and submit for approval Review and verify all timecards and time edits with proper documentation Process employee status changes, wage updates, and benefits participation forms Partner with Regional HR Manager to manage leaves of absence and ensure compliance with state/federal regulations Address employee inquiries regarding pay, benefits, or HR policies Ensure timely completion of all pre-employment screenings (background checks, drug tests, health clearances) before onboarding new hires Qualifications: Strong interpersonal skills and the ability to build trust with residents, families, and staff High attention to detail, especially in financial and payroll-related tasks Previous experience in HR/payroll or business office functions in a senior living or healthcare setting preferred Ability to maintain confidentiality and demonstrate professionalism in sensitive situations Strong organizational and time management skills
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